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Onboarding & Policies

Once you’ve scheduled an intake appointment with Jeanne, you will receive an email invitation to create an account on TherapyPortal.com. This portal will serve as your “hub” for practice-related paperwork and educational handouts. Please review/e-sign the service agreement (informed consent) and office policy documents and complete any clinical questionnaires prior to your intake appointment. Set aside 45-60 minutes to complete/review intake paperwork.

Information gathering/evaluation/goal setting phase (1-5 sessions)2024-02-13T16:25:21-08:00

Your first appointment will be 50-75 minutes. Subsequent appointments are typically 45-50 minutes.

If Jeanne determines another provider or modality would better serve you at any time during the information-gathering phase, she will let you know and help facilitate the referral process. Initial sessions involve a combination of history taking, diagnostic assessment and conceptualization, relationship building, and goal setting.

Ongoing assessment2024-02-13T16:25:21-08:00

Psychological assessment questionnaires are regularly incorporated into therapy to assess symptoms, identify patterns of strength and challenge, reinforce therapeutic concepts, and support self-understanding.

Contacting Jeanne between sessions2024-03-25T10:52:38-07:00

Voicemail (for clinical matters). 650-429-8787. If you are an existing client experiencing clinical issues between scheduled sessions, please leave a detailed voicemail. Jeanne will respond to your message within 48 hours on business days (excluding weekends and national holidays). As an outpatient provider, Jeanne cannot provide immediate/urgent services.

Email/SMS (for administrative matters). Jeanne’s direct email address is jeanne@psychinsideout.com and her administrative assistant’s email address is kyla@psychinsideout.com. Email and texting should primarily be used for administrative, scheduling, and resource exchange unless we agree to another mode of communication between sessions. Jeanne’s office uses VIRTRU to encrypt email messages. Go to www.virtru.com/install to install a plugin to make accessing encrypted emails less cumbersome.

Fees2024-02-14T23:05:34-08:00

Jeanne’s fees for psychotherapy services are commensurate with those of other clinical psychologists practicing in the Bay Area who have similar levels of experience, training, and expertise. Contact Kyla (office assistant, kyla@psychinsideout.com) for Jeanne’s current fee schedule.

Jeanne is considered an out-of-network provider for all insurance plans except the EAP, Lyra Health. Payment is expected via credit/HSA card when services are rendered. A superbill will be emailed on a monthly basis to submit to insurance for reimbursement purposes.

48 Hour Late Cancellations/No-Show policy2024-02-13T22:25:54-08:00

Missed or canceled appointments with less than 48 hours notice are billed at the rate of the service scheduled.

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The opinions and writing provided by Dr. Jakob here will not constitute - or serve as a substitute for - professional psychological treatment, therapy, or other professional advice or intervention.  Consult a physician or mental health professional if you have concerns about your well-being.